Terms and Conditions

Speaksee´s terms and conditions




  1. Definitions


Speaksee                             Speaksee B.V. , established in Rotterdam and registered in the trade register of the Chamber of Commerce under number: 70051224.


Customer                              The natural person(s), not acting on behalf of a business or profession, who requests Speaksee to make an offer and/or has entered into an agreement with Speaksee.


Product(s)                            All equipment and accessories delivered or to be delivered      by Speaksee for Customer;


Service(s)                              All services provided by Speaksee, including use of the applications, support, (emergency) repairs or updates with respect to the Products delivered or to be delivered by Speaksee.

      2.Agreements between Speaksee and the Customer

      3.Offers and conclusion of agreements

      4.Prices and rates



       7.Retention of title


       8.Reflection time and revocation


      9.Termination and cancellation, tacit renewal


Speaksee has the right to terminate or (partially) terminate the agreement(s) without prior notice of default, at its option, without being liable to pay any compensation or warranty and without prejudice to Speaksee's rights. Speaksee is entitled to immediately deny access to the Services in the event of termination or dissolution.





       13.Force majeure

 14. Intellectual property

 15. Privacy

Speaksee endeavours to process the personal data it holds in accordance with the General Data Protection Regulation (EU) 2016/679. More information on how Speaksee handles personal data is included in Speaksee's Privacy Statement, as attached to this document and as displayed on its website, speak-see.com. The privacy statement forms part of these general terms and conditions.

 16. Amendment of these general terms and conditions

Speaksee may unilaterally amend these terms and conditions. The amended terms and conditions also apply to existing agreements between Speaksee and its Customers. In the event of amendment of any essential terms and conditions to the detriment of the Customer, the Customer is entitled to terminate the agreement with Speaksee without any costs or compensation within 14 days after Speaksee has informed the Customer of the new General Terms and Conditions. The notice period to be observed by the Customer is in this case 14 days.

 17. Applicable law


These general terms and conditions are published on the website of Speaksee B.V.

(www.speak-see.com) and filed in the trade register at the Chamber of Commerce.





 Last updated: 21-08-2020


This is the Privacy Statement of Speaksee related to Speaksee services. Our services consist of a speech-to-text transcription microphone kit for physical meetings and desktop transcription software (Speaksee AutoCaption) for digital meetings. This Privacy Statement explains how we deal with personal information that we receive when you make use of one of our services.

We commit to your privacy and ensure that any personal information we process will be protected and treated confidentially. We appreciate that you trust us with your information, and we will do everything we can to not damage this trust. In this text we would like to explain what personal information we collect from you and for what exact purposes we use your information.

If you have any question related to your privacy or this Privacy Statement in particular, please contact us at hello@speak-see.com.


When you make use of (one of) our services, we may collect your information in order to deliver our services and improve these services to provide a better experience to you. We receive your information because you directly provide it to us or because our systems collect this from you. We only collect certain information if you are a Customer of our services (a Customer is the person or company that signs up for our services and has an account with Speaksee) or if a Customer uses our services for a conversation with you, for which the Customer will notify you either verbally or by handing out a microphone to you.

Below you find more details about the information we process, and for what purposes we use it:

  1. Account information

If you are our Customer, we receive information about you to provide you our transcription services. In particular, when you sign up for our Speaksee services, we will process your contact details such as name, address and country of residence. When you create or use an account for Speaksee, we process your email address and encrypted password (which are not visible to us).

We use your account information to create a Customer account and to provide our transcription services to this account. In addition, we may use your contact details to provide important information about our services, such as changes and updates. We may also use this information to communicate with you, for example when you require support.

We process your contact details and account information on the basis of your consent. This means that when you sign up for a Speaksee account, you have to give your consent to the processing of your information. This is done by reading this Privacy Statement and checking a box to consent to our data processing when you sign up for a Speaksee account.

2.Spoken conversations whilst using the service

When you use our services, we process your speech for speech-to-text transcription. Spoken conversations will be captured when you use a microphone of the Speaksee microphone kit, or when you use the microphone of your device when you are using Speaksee AutoCaption.

We use your voice in order to provide transcription services to our Customers. In addition, we may use your voice to improve our services. This may mean that your voice is processed and temporarily stored for training algorithms that will improve the quality of the audio that is captured by Speaksee and/or the speech-to-text services, including speaker recognition.

We process your voice on the basis of legitimate interest to improve the service as well as consent to provide the service. We process voice data on the basis of our legitimate interest to do so, namely our legitimate business interest to provide our services and improve our services for the benefit of our Customers

Our Customers are required to ask users of a Speaksee microphone, or persons who are transcribed to text by Speaksee AutoCaption, for their Consent that their speech is processed and in some cases may be stored temporarily. We ensure that the voice data is deleted as soon as the speech data is not useful for training our algorithm anymore and won’t use this data for any other purposes.

3.Technical information and metadata

If you are a Customer, we collect information about your device, network and internet connection when you make use of our Speaksee services. Information that may be processed include: IP address, operating system details (version number and hardware ID) and network metrics (routes and latency).

We use this technical information to correctly provide our speech-to-text transcription services and to optimize your experience. We may also use this information to provide helpful technical support when you encounter issues with our services.

We process technical information on the basis of our legitimate interest to do so, namely our legitimate business interest to provide our services and improve our services for the benefit of our Customers and to provide technical support to our Customers.


We will retain your personal information no longer than is necessary for the purposes for which they are processed, unless we need to comply with legal obligations, in which case we might store your information for a longer period of time.  

Speech and speech-to-text transcripts are processed and stored for the duration of Speaksee sessions (which means until the Speaksee microphone kit is switched off or until the AutoCaption software is closed). When requested by our Customer, transcripts may be stored for their own benefit. In that case, we store speech transcripts for a longer duration indicated by the Customer. In some cases we may also store speech audio as well as transcripts for the purposes of improving our machine learning algorithms in order to improves our Services to our Customers. When this applies we will not retain the data after the algorithms have been trained and in any case this data will be deleted after one year.

Your account information and technical information and metadata regarding your device or the Speaksee conversation is retained for a maximum period of one year after the conversation took place.        


We will only share your personal data with third parties if this is necessary for the provision of our services and the improvement of these services. We will explicitly never sell your personal data to third parties. Currently, we use several third-party processors for the purpose of providing our speech-to-text services as well as providing storage and communication of information

 Furthermore, we may share your personal data with third parties as an exception if we have a legal obligation to do so. Currently, no such obligations are applicable to our services and thus we do not share any information with third parties based on this exception.


Speaksee and Speaksee servers are located in the European Union which means that your information will in principal be processed within the European Economic Area (European Union including Norway, Iceland and Liechtenstein). The third parties we work with may in certain cases transfer your information to countries outside the European Union. 


The General Data Protection Regulation (GDPR) applies to our processing of your information. Under the GDPR, when we process your information, you have certain rights as a Data Subject, namely the right to:

When Speaksee is the data Controller of your personal information, you can exercise any of these rights directly against us. In some cases, and for some purposes however, we process your personal information solely based on the instructions of our Customers who may be a business or educational institution, which means that we act as a data processor. In these situations, you can exercise your rights against our Customers. We can provide you with information about how to exercise your rights if this situation arises.

For more information on how to exercise your rights as a Data Subject, or to actually exercise one of your rights against us, please email us at hello@speak-see.com.

If you, as a Data Subject, have a complaint about the way we process your information, you have the right to file a complaint with the Autoriteit Persoonsgegevens (the Dutch Data Protection Authority). A complaint can be filed here.


We take reasonable administrative, physical and electronic security measures that are designed to protect your information from unauthorised access, use, disclosure or any other form of unlawful processing of personal data. In particular, we make sure that all information on our hardware and software is encrypted to prevent unauthorised access. In addition, our Speaksee systems and databases are protected by means of employee access control. We have signed confidentiality agreements with all our employees to protect the confidentiality and integrity of your information.


Speaksee has the right to update this Privacy Statement. Every change to this Privacy Statement will be announced on this page. Speaksee advices to regularly check this page if there are any updates to the Privacy Statement.


Our goal is to respect your privacy. If you have any questions or concerns about this Privacy Statement, please contact us by email at hello@speak-see.com.


Speaksee B.V.

Westblaak 7G


The Netherlands